The biggest redesign of the Pixel 7 last year was in the camera bar. This has changed from his one large sheet of glass covering all cameras to a solid aluminum block with small glass cutouts for each camera lens. The thinking at the time was that less glass meant less streaks of light for the camera, and it might even have been slightly more durable due to the smaller area of the glass. am. Reddit, Google Support Forums, and twitter One day, the camera’s glass claims to have shattered. In addition to hundreds of responses on Reddit and support forums, #pixel7 broken camera Twitter is an endless stream of gruesome images.
We’ve seen this exact problem several times before in the smartphone world. Samsung hit the issue with the Galaxy S7 in 2016 and again with the Galaxy S20 in 2021, both of which have launched class action lawsuits. In the Samsung and Google cases, the shattered glass doesn’t look like it shattered on impact, usually showing the point of impact and cobwebs outward. In such cases, large round holes appear in the glass. The phone looks like it’s been shot with a bullet.
These specialized smartphone glass panels increase scratch resistance by applying stress to the glass. We don’t know the manufacturer of Google’s camera glass, but Corning engineers describe the general process in this Scientific American article. , then another layer of compressive stress. If you mess up your glass formula so that these layers aren’t perfectly balanced, one day the glass will “pop” and you’ll have these little explosions on the outside.
Galaxy S20 from a few years ago. All this is very familiar.
It sounds like people are describing some doubts Temperature changes from frigid outdoor weather to indoor heat complement the glass. Suggesting that it was due to a drop is hard to believe. The camera cover is a small glass circle surrounded by aluminum. Even trying to land your phone on the camera cover is very difficult.
While it’s hard to imagine this being user abuse, some users have stated that Google has not addressed the issue under warranty. His Alex Hatzenbuhler, one of his victims of Google’s exploding glass, said: posted a screenshot From Google Device Support claiming the issue is not covered under warranty. Some users have quoted around $200 for repairs.
Samsung’s class action lawsuit over camera glass has both been dismissed, thanks to Samsung’s terms of service that call for a “mandatory individual arbitration provision and class action/jury trial waiver provision.” You can opt out of mandatory arbitration, but most people don’t opt out, so litigation is unlikely to go anywhere.
What makes arbitration unstoppable is the online pressure and negative press from websites like this. So, Mr. Google, cover the obviously defective hardware under warranty. The Pixel hardware division is very small and wants to grow, but gets nowhere when it starts ruining its small customer base. An official statement that this is covered under warranty helps people deal with customer support.
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