human exclusion
As the world moved online due to COVID-19, both businesses and consumers began looking for cheap software alternatives to mundane and often costly tasks. This has inadvertently charted a course towards a brighter future driven by automation.
AI chatbot ChatGPT took the world by storm late last year with a generative language model that made “Terminator” look scarier. HubSpot’s latest State of Marketing survey reports that 79% of businesses are automating marketing today, 45% automating sales, and 33% automating finance.
Judging by the index, the mode won’t end any time soon. This year’s list is full of innovative ideas aimed at replacing human interaction with technology. for example, Poly AIis a conversational AI voice assistant that dramatically reduces call center costs without compromising customer satisfaction.
Another great use of assistive technology is to increase diversity and inclusion. Clever LiliThe Alexa-style revision app reads answers aloud, improving accessibility to information for students with neurodiversity, such as dyslexia.
It may sound dramatic, but robots that replace humans can literally save lives as well. housebot .
I’m not advocating total dominance of robots in the workplace. In all honesty, most companies that adopt automation technology more Productivity will be so high that additional personnel will be required to meet the increased demand.
