Arstecnica
On Monday, Microsoft bundled its ChatGPT-style AI technology with its Power Platform developer tools and Dynamics 365, reports Reuters. Affected tools include Power Virtual Agent and AI Builder. Both have been updated to include the GPT Large Language Model (LLM) technology created by OpenAI.
The move follows the trend of tech giants such as Alphabet and Baidu to incorporate generative AI technology into their products and, of course, the multi-billion dollar partnership between OpenAI and Microsoft announced in January. It’s what follows.
Microsoft’s Power Platform is a development tool that lets you create apps with minimal coding. With the updated Power Virtual Agent, companies can point an AI bot at the company’s website or knowledge base and ask questions. This is called Conversation Booster. Microsoft wrote on their blog: “The Conversation Booster feature allows you to use a data source that maintains a single source of truth across many channels throughout your chat experience. Bot responses are filtered to comply with Microsoft’s Responsible AI Principles. and moderated.” Post.
AI Builder also now includes generative AI capabilities similar to the ChatGPT API (called Azure OpenAI Service). This allows developers to use her GPT model to generate text. This includes summarizing reports, generating content ideas, and routing customer emails to the appropriate department.
Dynamics 365 Copilot
Microsoft also released a new version of its Dynamics 365 business management platform that includes AI integration. Dynamics 365 Copilot automates certain “tedious tasks” such as manual data entry, content generation, and note-taking.
In particular, Microsoft will allow Dynamics 365 Copilot to create contextual answers to queries in chat and email, and to create Teams meeting email summaries in Outlook (while retrieving details from the seller’s system). ), which says it can provide an interactive chat experience via a knowledge base. and medical history.
In sales terms, Copilot integrates with Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems to help businesses streamline their sales and customer support processes.
That said, large language models have a major problem with their tendency to hallucinate, or make things up. Only time will tell if Microsoft can tune OpenAI’s models sufficiently to avoid these trends. Given the recent Bing Chat debacle, business owners may be reluctant to hand off critical business tasks to potentially unreliable AI systems.
Microsoft says CEO Satya Nadella will host an event on March 16 to discuss “reinventing productivity with AI.” Microsoft recently announced his AI updates to its Windows operating system, but has yet to announce an Office productivity suite that includes Word and Excel. As software makers turn to generative AI assistants, will Clippy finally make us laugh?
