Starlink explains why its FCC map listings are so different from reality

A Starlink satellite dish painted on the ground near the RV.
Expanding / Starlink satellite dish.

star link

SpaceX has provided a public explanation as to why Starlink’s actual service availability is far below what is claimed on the Federal Communications Commission’s National Broadband Map.

According to SpaceX’s FCC filings, the service map on the Starlink website shows there is a waiting list for most of the country, but virtually all addresses in the US offer fixed broadband. . As we previously reported, when a resident filed a dispute because the resident was unable to order Starlink at the address listed on his FCC map, SpaceX took several orders from his FCC database. I deleted my house.

SpaceX tried to clear up this confusion last week in a filing with the FCC. The company said it followed FCC rules when transmitting data, and accused the FCC system of not allowing the data to be reported more accurately. claims that it is allowed to report an address as “provided” even if it can only order Starlink’s RV services.

Whether someone can order residential Starlink service at their address is subject to “Available Capacity.” This is “determined by local subscription levels,” SpaceX writes. The filing went on to explain the discrepancy between the FCC map and Starlink’s actual availability.

To address this confusion, SpaceX has been discussing with Commission staff how best to reflect service availability within the National Broadband Map. A committee staff member suggested it, and SpaceX agreed. SpaceX is required to submit residential and business plan data only, and mirror maps and other information to www.starlink.com. Unfortunately, due to technical limitations of the filing portal, SpaceX was unable to make this change. SpaceX will supplement this filing once these technical constraints are removed. This removes a major source of confusion.

Until then, subject to program rules, SpaceX will continue to add information to the National Broadband Map regarding the availability of all Starlink plans that can serve residential and small businesses. These plans are branded as Residential, Business, and RV. SpaceX encourages those interested in purchasing or learning more about these plans to visit Starlink’s website at www.starlink.com. This is the best resource for the current availability of Starlink services.

Starlink for RV is ‘always low priority’

Starlink for RVs is not for mobility, but it is for mobility and its service is classified as “Best Effort”.

“Network resources are always a lower priority on Starlink for RV users compared to other Starlink services, resulting in poor service and slower speeds in congested areas and peak times. Uninterrupted use of the service is not guaranteed,” says Starlink’s support FAQ.

In general, the FCC map is used to determine which regions of the United States are eligible for the $42.45 billion federal grant to expand broadband availability, resulting in false availability. It is important to correct gender data. However, Starlink submissions should not affect the grant process.

The National Telecommunications and Information Administration (NTIA), which distributes the grant, says it considers “locations served only by satellites” to be “unserved.” A footnote referring to the FCC document indicates that this applies to both geostationary and non-geostationary satellites used by SpaceX.

Still, the FCC map should serve as a public resource, and Starlink has reduced its usefulness by claiming that RV plans with de-prioritized services offer “fixed broadband” at certain addresses. increase. SpaceX’s FCC filing last week stated, “The RV plan provides high-speed internet at any fixed location, including a residence. It can also be ordered instantly nationwide at www.starlink.com/rv, We will provide them with the option of broadband connectivity for those who need it in places where residential and business plans are not currently available.”

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