Koko, a free mental health service, has experimented with using AI chatbots to help people reach out for support.The test has been criticized for being unethical and lacking transparency
technology
January 10, 2023, updated on January 13, 2023
Mental health apps provide support through their platform Emmanuel M. Schwarmer
Since this article was first published, Coco founder Rob Morris has revealed details of the experiment.
A mental health service that can receive words of encouragement and advice from others has come under fire after it announced it had tested AI-generated responses.
Rob Morris, founder of Koko, a free mental health service, said: A series of Twitter posts How the company tested using chatbots to provide mental health support to nearly 4000 people…
