Koko, a free mental health service, has experimented with using AI chatbots to help people reach out for support.The test has been criticized for being unethical and lacking transparency
technology
January 10, 2023
Mental health apps provide support through their platform Emmanuel M. Schwarmer
A mental health service that allows people to receive words of encouragement and advice from others tested AI-generated responses without prior notice to the recipient.
Rob Morris, founder of Koko, a free mental health service, said: A series of Twitter posts How the company tested how it used chatbots to provide mental health support to about 4,000 people. The chatbot was powered by his GPT-3, a public AI built by San Francisco-based company OpenAI.
This test enabled users of Koko’s online peers…
